Return Policy

Return Policy

Our primary goal is to give you your money’s worth to the last Naira on every item you buy from Tambotec.com.ng. But if your order doesn’t go as planned, we are here to help you.

In this page, we provide you with key return-related information and general return policies and processes.

To contact us:

Email: support@tambotec.com.ng

Phone: (+234) 705 888 1797.

 

General Policy

Products sold by Tambotec

You can return any item, directly sold by Tambotec within 7 days. If something goes wrong with an eligible product that is directly sold by Tambotec, and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as either a replacement, exchange, or refund.

Our return policy expires after 7 days, and no refunds, returns or exchanges will be possible. However, if the return policy has expired, and you are dissatisfied with your item for any reason, you can still contact us at support@tambotec.com.ng and we will try to help if possible.

If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly.
Please note that you are responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Tambotec will not replace or issue refund for items that falls within this category.

General Return Policy Eligibility (& Warranty Exception)

At Tambotec, we ensure that all items sold on Tambotec.com.ng market place follow  our general return policies. However, some products may have different policies or requirements associated with them. Please, NOTE that products in the categories below are NOT eligible for return after purchase:

  • Installed, used, or products altered from their original condition
  • Products with tampered or missing serial / UPC numbers
  • Products damaged due to misuse
  • Products in the Games, Music, Movies and Computer Software category that are not faulty and have been opened/unsealed
  • Products with broken package seals
  • Items with NO returns policy

Defective products with manufacturer’s warranties have different policies:

If a product is covered under a manufacturer’s warranty, the product’s manufacturer has authorized third-party repair service providers to repair their products. For these products, you may be directed to contact the manufacturer or service center to handle issues covered under the warranty and receive your repair or replacement free of charge.

General Return Process

  1. Registration of Complaint:
    Register your complaint before the return policy expires
  2. Complaint Review:
    Within 48 hours, your request will be reviewed by us, if applicable).
  3. Complaint Feedback:
    After your complaint is reviewed, your item may or may not be authorized for return (by Tambotec as appropriate) depending on the ‘General Return Policy Eligibility’ factors described above.

If return is not authorized, this will be communicated along with the relevant reasons. If return is authorized, you will be sent an authorization along with appropriate information on where to drop off the item.

  1. Return of Item:
    If return is authorized, you will be asked to return the item within the time frame communicated while ensuring that:
  •      The item is returned in its original packaging with all accessories intact
  •      The item is in the same condition it was in when delivered
  •      The invoice is included with the reason for return written on it
  1. Return Confirmation:
    Once your return is received you will receive a confirmation, however if the item does not meet the criteria required for ‘Return of Item’, your return may be declined. Please note that this confirmation is simply a confirmation of the return and not of any defect, etc. as the item has not been inspected thoroughly.
  2. Resolution Processing:
    Depending on the exact issue, final resolution after return confirmation may happen very quickly or may take longer. Scenarios involving relatively detailed inspections or examinations may take longer.
  3. Final Resolution:
    Your repair, replacement, refund or exchange will be on its way to you.